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在改善家的创新的改善项目中，BPO的职责和作用对项目的推动至关重要。

业务流程所有者的重要性
The Importance of Business Process Owners

管理公司最具挑战性的方面之一是围绕业务流程分配角色和职责。这很有挑战性，因为流程通常跨多个部门。当一个流程跨越多个部门时，这通常意味着单个部门只理解流程的一小部分。如果不了解过程如何适应更大的图景，就很难确定改进的机会。当需要多个部门的批准时，建议流程改进也很困难。流程所有者负责从端到端的管理流程。他们的职责包括执行、维护和改进这一过程。当流程所有者了解他们的流程如何与上游和下游流程交互时，他们是最有效的。
One of the most challenging aspects of managing a company is assigning roles and responsibilities around business processes. This is challenging because processes often span multiple departments.
When a process spans multiple departments, this often means that individual departments only understand a small portion of the process. Without knowledge of how a process fits into the bigger picture, it can be difficult to identify opportunities for improvement. It’s also difficult to suggest process improvements when it requires approval from multiple departments.
A process owner is responsible for managing a process from end-to-end. Their responsibility includes implementation, maintenance and improvement of this process. Process owners are most effective when they understand how their process interacts with upstream and downstream processes.
5 Roles of a Business Process Owner
https://www.panorama-consulting.com/business-process-owner/

1. Be Data Driven
2. Create and Maintain Documentation
3. Understand the Big Picture
4. Provide Visibility
5. Empower End Users

其他参考：

• https://cmcaust.com/2019/11/business-process-owners-erp-projects/